The Shower Shop Product Warranty
SHOWER DOOR WARRANTY INFORMATION
The Shower Shop warranties all of our shower door installations and hardware against workmanship and manufacturing defects for a period of one (1) year from the date of installation. If at any time during this period, you feel as though the original installation is failing, we will come and verify the issue, assess the problem and make any necessary repair at no charge including silicone for water seepage.
After year one there will be a $140.00 to $175.00 service call charge (plus any required parts) for any service/repair requests.
Polycarbonate or Acrylic sweeps, seals and door stops are not warrantied. Keep in mind that replacement of these materials is considered routine maintenance and needs to be done periodically; therefore, they are considered the owner’s responsibility.
There is no warranty against glass breakage or chipping once the product has left our care and custody. If a breakage does occur at any time we will make every reasonable effort to make a quick replacement at the most reasonable price. Manufacturer defects in glass can occur from time to time and are typically within acceptable industry standards. However, if we have missed something in our inspection process, you will have up to 14 days from the installation date to bring this to our attention.
This warranty does not cover damage caused through faulty design of your residence or business, adjustments required due to house settling, damage or failure due to misuse, careless handling, alteration, misapplication, improper use of cleaning products, accidents, owner negligence, abuse, or to acts of nature.
Use of harsh, abnormal, or abrasive chemical cleaning products will void the warranty; please follow guidelines provided for proper maintenance.
Discoloration or stains due to improper water chemistry, hard and non-filtered well water are not covered.
If glass is purchased with a glass coating, please follow the coating manufacturer’s directions for cleaning.
This warranty does not cover water leakage on any frameless shower enclosure. Due to the nature and design of these products it is not always possible to achieve a watertight seal when no frame is used.
All sales are final. We do not issue refunds.
Our warranty is offered to the original purchaser and only as it relates to the original installation.
Important Shower Enclosure Information
Cleaning Tips
The best method to keep your glass sparkling clean is to wipe the glass surface with a squeegee after every use. This will ensure that water and soap residue does not have a chance to dry on the glass surface. After using a squeegee, use a clean, soft towel or microfiber cloth to dry the hardware and frame (if framed unit). For light cleaning, avoid using any acid-based cleaning solutions, which are capable of damaging the metal or glass of your enclosure. Instead use a vinegar and water solution or a denatured alcohol and water solution. You can also use a few drops of a mild soap such as dishwashing liquid and warm water.
REMEMBER that the handles, towel bars and hinges are NOT designed to support your weight, that’s what grab bars are for. Never lean on the glass or push/pull with force as this can weaken the entire unit and can cause significant damage.
NEVER use abrasive powders, abrasive pads, steel wool or products containing bleach or ammonia. These strong chemicals can corrode your hardware as well as compromise any silicone seals. Maintaining your polycarbonate door sweep (if included) is also important. Because seals are subject to friction wear (like windshield wipers), they are designed to be replaceable and are not a warranted item. To extend the life of your door sweep, simply clean with a mild soap and warm water. Do not use bleach, ammonia or any strong chemicals which will make the seals brittle and discolored.
Things to know about a Frameless Shower Enclosure
Frameless shower doors are NOT going to be watertight. A frameless shower door has by design small gaps in the hinges, seams and around the door. Gaps exist because the unit lacks the traditional thick metal frames. The gaps are in fact required to assure proper operation of the door. There are polycarbonate seals that can be added to lessen any leakage such as a bottom door sweep or a strike if your unit consists of a door and panel. Although polycarbonates are helpful, it may not completely eliminate water leaking out. Here are some issues to be avoided and tips to reduce the chance of water leakage:
Proper construction of your opening is imperative. Ensuring that your walls are plumb, level, and square will help all the pieces fit together more smoothly and will look the most appealing when done.
The tile on the shower curb should slightly slope toward the shower. If the tile slopes out, water is naturally going to follow gravity and could end up outside your shower.
NEVER point a shower head or direct water spray directly at the frameless shower door or panels! The polycarbonate seals help improve water tightness, but a glass shower door is not an aquarium!
Although we try to point out any potential issues when measuring (i.e. tile slopes the wrong way, walls that are not plumb and level, or the orientation of a shower head) we cannot always distinguish what may or may not become an issue. Sometimes specialty hardware can be used to diminish potential issues. We install hundreds of frameless shower enclosures every year and have minimal water leakage reports. Due to the nature of frameless shower enclosures, we cannot provide a warranty against water leakage. See additional warranty information. All sales are final.
